At Memobox, we strive to provide you with the best shipping experience for your personalized memory box. Please review our shipping policy to understand the process and estimated delivery times.

Order Processing

Once you place your order, our team begins crafting your memory box with the utmost care and attention to detail. Customization and personalization options may add additional processing time, but we aim to complete your order as quickly as possible. Processing times may range from 1-3 business days for simple designs and 3-5 business days for more complex designs.

Shipping Methods and Delivery Times

We offer reliable shipping options to ensure your memory box reaches you safely and promptly. Delivery times may vary depending on current conditions such as weather or courier delays.

• Metro Manila and Luzon: Delivery typically takes 1 to 3 business days.
• Visayas and Mindanao: Delivery typically takes 3 to 5 business days.
• International: Delivery typically takes 1 to 2 weeks.

While we strive to meet these delivery windows, unforeseen factors may cause delays. We’ll keep you informed of any updates should there be any changes.

Shipping Costs

Shipping costs vary based on your location, chosen shipping method, and order value. The exact shipping cost will be calculated during the checkout process.

Order Tracking

Once your memory box is on its way, we’ll provide you with a tracking number. You can easily track your order’s journey from our workshop to your doorstep. Our primary carriers for the Philippines are J&T and Ninjavan.

International Shipping

Memobox proudly serves customers worldwide. For international orders, additional customs duties, taxes, or fees may apply depending on your country’s regulations. These charges are the customer’s responsibility.

Delivery Address

Please ensure you provide accurate and complete delivery information during checkout to prevent delays or delivery issues. We do not ship to P.O. boxes for security reasons. A physical address is required for all deliveries.

Shipping Delays

While we make every effort to deliver your memory box within the estimated timeframe, unforeseen circumstances such as extreme weather conditions, holiday rush periods, or shipping carrier delays may impact delivery times. We appreciate your understanding and will keep you updated should delays occur.

Damaged or Lost Packages

If your memory box arrives damaged or if you encounter any issues with the delivery, please contact our customer support team immediately. We’ll work diligently to resolve the situation and ensure your satisfaction.

Returns and Exchanges

As each memory box is custom-crafted to your specifications, we do not accept returns or exchanges unless the product arrives damaged or defective. Please review our Returns Policy for further details.We want you to enjoy every aspect of your Memobox experience, from ordering to receiving your personalized memory box. If you have any questions or need assistance with shipping, feel free to contact our dedicated customer support team.

Thank you for choosing Memobox to be a part of your memory-keeping journey.